Return Policy

Return Policy

Want to exchange or return your purchase? We are happy to help. You can exchange or return items up to 14 days after the delivery date.

Exchanging or returning is quick and easy by clicking here.

PLEASE NOTE:

For items bought during our Sale, Dollish Dream does not offer refunds. These items can only be exchanged for another item from the collection or for store credit.

  • What are the return conditions?

Return period We have a 14-day return period during which customers can return their package without giving a reason. These 14 days start when the package is received. Please note that the return must be sent back to us within these 14 days.

Return conditions All items must be returned unworn and unwashed, suitable for resale, with the labels still attached.

Shipping costs are not refunded.

  • What are the return costs?

Returns are at your own expense, depending on the courier and the country you are returning from.

  • How long does an exchange take?

If you indicate that you want to exchange a product when registering your return, we will get started right away. This way we can complete your exchange within a few days.

  • What can I do if my exchange product is no longer available?

Ask our customer service team about the options. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you on a solution.

  • Where can I find my order number to register my return?

Your order number is in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email, our customer service will be happy to help.

  • What should I do if a product is defective or arrived damaged?

Unfortunately, a product is sometimes damaged during shipping or production. We will of course be happy to resolve this with you. Send a message to dollishdreamshop@hotmail.com with a photo of the issue. Our customer service will work with you to find a solution as soon as possible.

  • What should I do if I want to return my order outside the return period?

Make sure you hand in your return before the 14-day period ends. If this is not possible, we offer the option of exchanging the product for a replacement or a voucher. Contact our customer service about the options.

  • How long does a refund take?

We do our best to process returns as quickly as possible. After we receive your return in our warehouse, we process it within 10 working days. The track and trace you receive with your return shows when the package arrived at our warehouse. The 10 working days start from that moment. Once the refund has been processed, you will receive a message. Please note that it can take up to 3 days for the refund to appear in your bank account.